Delivery and Returns

SHIPPING

We endeavour to ship all orders within 48 hours of the order being placed. If an item is out of stock we will contact you as soon as possible to notify you of this.

UK DELIVERY

All UK Orders are shipped via Royal Mail First Class.

Orders will be dispatched within 48 hours, and will usually be received within 2-3 days.

INTERNATIONAL SHIPPING

We can ship to international addresses as follows. Please email us with your address at sales@just-add-style.com for more details and to request a cost.

EUROPEAN Deliveries

Europe Standard Delivery Service: £10.00
5-8 working days by Royal Mail
Tracked and signed

Europe Express Delivery Service option: £20.00
2-4 working days by TNT Courier
Tracked and signed

USA Deliveries

USA Standard Delivery Service: £12.00
5-8 working days by Royal Mail
Tracked and signed

USA Express Delivery Service option: £25.00
2-4 working days by TNT Courier
Tracked and signed

REST OF THE WORLD Deliveries

Rest of the World Standard Delivery Service: £15.00
5-10 working days by Royal Mail
Tracked and signed

Rest of the World Express Delivery Service option: £25.00
3-5 working days by TNT Courier
Tracked and signed

Non-EU orders are exclusive of VAT. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer.

Further Information

Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not present at the time of delivery, the delivery company will offer a variety of alternate options including the opportunity to reschedule your delivery for a more convenient time.

RETURNS

You are always entitled to an exchange or refund within 14 days after you have received your package. If you are not satisfied with your purchase, simply contact us at hello@just-add-style.com and we will provide a return address.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return your item. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange.

Unfortunately, at this time we cannot provide free returns.

Parcels that are returned to us remain the customer’s responsibility until receipted at the Just Add Style studio. The refund/exchange will not be processed until we have received the package back at our showroom. Please note Just Add Style does not accept liability for returned goods.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

PLEASE NOTE:

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

If you have any questions please don’t hesitate to email sales@just-add-style.com

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